QFD : Quality Function Deployment

is a comprehensive quality design method that:

1. Seeks out spoken and unspoken customer needs from fuzzy Voice of the Customer verbatim;

2. Uncovers "positive" quality that wows the customer;

3. Translates these into designs characteristics and deliverable actions; and

4. Builds and delivers a quality product or service by focusing the various business functions toward achieving a common goal—customer satisfaction.

 The QFD Institute is a non-profit organization dedicated to dissemination and advancement of QFD through on-going R&D, current best practices and tools, and state-of-the-art QFD education programs and training methods.

Here you will find a comprehensive list of resources and opportunities to:

Learn: 

• Public QFD courses

• In-company training

• QFD certificate program

• Published QFD case studies & research

Participate & Network:

• QFD Symposium

• Student scholarship awards

• Akao Prize for excellence in QFD

Advance:

• Kansei Engineering

• Modern Voice of the Customer (VOC)

• Modern House of Quality (HOQ)

• DFSS and QFD

• TRIZ

• Analytic Hierarchy Process (AHP)

• Critical Chain

• Hoshin Strategic Planning & Policy Management

QFD Green Belt^®

September 23-24

Public Course

Beijing, China

October 22-23

Public Course

Santa Fe, New Mexico USA

In-company QFD Green Belt® Certificate Course

QFD Black Belt^®

October 27-31

Public Course

Santa Fe, NM USA

In-company QFD Black Belt® Certificate Course

Contact Us

QFD Institute

+1 734-995-0847

(M-F 9am-5pm US Eastern)

1140 Morehead Ct.

Ann Arbor, MI 48103 USA