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Public Course

ISO 16355   International QFD Green Belt® Certificate Course

  • WHEN: Please contact contact us to enquire / request the next course dates.
  • WHERE: EU / UK region (England, Finland, Germany, Estonia, Turkey, etc.)
  • 3-day public course
  • €1995 + 24% VAT per attendee (Includes all materials & templates).
  • Online Brochure
  • PDF Brochure (June 2018 example)
  • Contact:  Email  |   +1 734-995-0847
  • (This course is also available as "in-house" training for your project team at your business location.)
Internationally acclaimed introductory to Modern Blitz QFD® and ISO 16355, this course is designed for businesses and people who wish to learn the cutting-edge best practice for agility, innovation and leadership essential to compete in today's global market.

The curriculum incorporates the latest advancements in quality, design, and project management that are not yet taken up by conventional approaches seen elsewhere. You will be introduced to all of these topics in this course:
  • Blitz QFD®
  • ISO 16355 (the new QFD standard)
  • Wishbone Diagrams
  • Semantic and Situation Analysis
  • Analytical Hierarchy Process (AHP)
  • Kano Model
  • Customer Gemba visits, and more.

This workshop is part of the international program in Quality Function Deployment and ISO 16355; it is the only QFD curriculum authorized by the late Dr. Akao, founder of QFD.

This 3-day course is compatible with QS-9000, Six Sigma, DFSS, Stage Gate, EFQM, TQM, Baldrige, and other quality initiatives. It will be taught by Glenn H. Mazur, international authority on QFD and ISO 16355. As a course offered by the QFD Institute, you are assured of unparalleled excellence on this subject. (See Testimonials.

Glenn H. Mazur

QFD Green Belt® Course
This Step-By-Step, Hands-On Workshop Will Show You: (Click here to open / close the panel)

Core Blitz QFD® Tools:

  1. Project Goals table
  2. Customer Segments table
  3. Gemba visit table
  4. Customer Process Model
  5. Customer Voice table
  6. Affinity Diagram
  7. Hierarchy Diagram
  8. Analytic Hierarchy Process (AHP)
  9. Maximum Value Table
  10. House of Quality (HOQ) — with modernized math
  11. Downstream QFD Deployments (generic deployment in public course)
Associated Methods That You Will Be Introduced:
Who Should Attend:
  • No Prerequisites.
  • New product and service development teams and project managers;
  • Project team members from Marketing & Sales, R&D, Design, Manufacturing, Service, Quality, Business Development, and those who are key to the success of the new product / business / organizational strategy;
  • Training scouts who will report to their management;
  • Quality consultants, Six Sigma / Lean Sigma / DFLS / DFSS Black Belts and Master Black Belts;
  • Trainers, facilitators, internal Quality / Sigma gurus, Organizational Excellence champions, as well as University Professors who teach innovation and the topics mentioned here;
  • University professors and researchers in the fields of new product development, innovation, entrepreneurship, Voice of Customer analysis and related topics;
  • Those who are familiar with classical QFD and House of Quality methods from the 1980s.
  • Anyone who seeks better designs, quality, and innovation.
  • Here is a partial list of companies that have sent employees to this training.
Recommended Things To Bring:
  1. A laptop computer (with MS Excel®, MS Word®, and Adobe Acrobat® reader) -- as you will receive a CD or memory stick with QFD software templates and case studies.
  2. Relevant marketing and technical data for a small project or a part of a large project that you are currently working on or plan to work on in the future. (You will receive detailed instructions on this with your registration receipt/invoice.)
Important: There is no need to reveal any confidential data. The goal is to make the QFD exercises real and meaningful to you!  If it is not feasible to bring such data, you may join others or use a generic (or hobby) project when we practice tools in the classroom.
Training Materials:
  • The latest version of QFD Green Belt® training manual
  • Modern QFD templates
  • Select case studies
  • ISO 16355 series bibliographic reference papers (1,000+ page eBook, $149 value)NEW
Registration:

Course Fee:   €1995 + 24% VAT per attendee (Includes all materials and lunch)

Registration method will be announced here when the course dates are determined.

Please contact the QFD Institute to inquire about the next EU course.

 

QFD Belt® Certification:

A provisional QFD Green Belt® Certificate will be issued upon successful completion of this course.

Students desiring to receive a full certification must submit a completed QFD project to the Instructor within one (1) year, demonstrating their ability to use the modern QFD Blitz® tools taught in the course. For this purpose, they may send work-in-process to the instructor for review, following the classroom portion of the training.

Venue: (Click here to open / close this panel)

The venue and transportation information will be announced here when the next EU course is confirmed.

 

Contact:

We look forward to welcoming you in this course.

For questions about this and other training courses, please feel free to contact the QFD Institute.


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