QFD Green Belt® Certificate Course

Curriculum  |  Things To Bring  |  Registration  |   Contact

This internationally acclaimed introduction to Modern Blitz QFD® and ISO 16355 is designed for businesses and people who wish to learn the cutting-edge best practice for agility, innovation and leadership essential to compete in today’s global market. No prerequisites.

The curriculum incorporates and introduces you to the latest advancements in quality, design, and project management that are not yet taken up by the traditional approach seen elsewhere, including Blitz QFD® tool set, ISO 16355 (the new QFD standard), Wishbone Diagrams, Semantic and Situation Analysis, Analytical Hierarchy Process (AHP), Kano Model, Customer Gemba visits, and more.

This workshop is part of the international program in Quality Function Deployment and ISO 16355. It is compatible with Six Sigma, DFSS, Stage Gate, EFQM, TQM, Baldrige, and other quality initiatives. This is the only QFD curriculum authorized by the late Dr. Yoji Akao, founder of QFD. As a course offered by the QFD Institute, you are assured of unparalleled excellence on this subject.  Testimonials 1  |  2

This course is now offered as a live virtual workshop (4-hours x 3 days, total 12 hours).

2022 Public Course Schedule:

Each live online workshop consists of THREE 4-hour sessions (4hrs x 3 days). Please contact us if you have any questions.

QFD Green Belt® Course Curriculum

Core Blitz QFD® tools that you will learn:

  1. Project Goals table
  2. Customer Segments table
  3. Gemba visit table
  4. Customer Process Model
  5. Customer Voice table
  6. Affinity Diagram
  7. Hierarchy Diagram
  8. Analytic Hierarchy Process (AHP)
  9. Maximum Value Table
  10. House of Quality (HOQ) — modernized
  11. Downstream QFD Deployments (generic deployment in public course)

You will be also introduced to:

Recommended Things To Prepare

  1. Your laptop or tablet with MS Excel® and Adobe Acrobat® (as you will receive the Modern QFD and AHP templates and case studies on a USB or by Email).
  2. Relevant marketing and technical data for a small project or a part of a large project that you are currently working on or plan to work on in the future. Detailed instructions on this will be sent to you when your registration is received.
  3. Access to the Internet and Zoom: The attendees of the virtual online QFD courses will need adequate Internet connectivity and a Zoom account (free account), in order to take the online course. Please make the necessary setup and test the system well ahead of time.

Important: There is no need to reveal any confidential data. The goal is to make the QFD exercises real and meaningful to you!  If it is not feasible to bring such data, you may join others or use a generic or hobby project.

(Optional) You may also enroll your project team and learn together as you work on a real project (Team Discounts available).

Textbooks and Materials

Pricing & Registration


Instructor: Glenn Mazur

Glenn Mazur photoMr. Mazur has been certified as a QFD Red Belt® (the highest level) by the late Dr. Akao. In 1998 Mr. Mazur was awarded the International Akao Prize® for his work in developing and disseminating the practice of QFD globally. Mr. Mazur serves as the Executive Director of the QFD Institute and International Council for QFD which coordinates international research and symposia toward advancement of the QFD methodology. Mr. Mazur is also the convenor of ISO 16355 technical committee.

Glenn has also been designated a QFD Architekt by the QFD Institut Deutchland. In addition to his work in QFD, he has also been trained in the Analytic Hierarchy Process (AHP) by its developers Drs. Thomas Saaty and Ernest Forman and has integrated this methodology into the QFD priority scoring system.