The Affordable Care Act is now law in the U.S. One of its goals is to create a more competitive market for health related products and services. The idea is that more competition tends to lower costs.
One purpose of the Act is to reduce what families will have to pay for health care by capping out-of-pocket expenses and requiring preventive care to be fully covered without any out-of-pocket expense. This means that quality and value will play significant roles in future health services, health insurance, medical devices and equipment, and electronic health records software.
When we see words like competition, quality, value, and outcomes as a basis for designing new products and services, there is no better way than QFD to link patient outcomes to product/service design and delivery.
While there are other methods for surveying customer satisfaction after the fact and various approaches to improve healthcare quality and efficiency, QFD offers a unique advantage over others in building the "connections" and clarifying the "relationships" between outcomes and inputs.
Healthcare QFD uses special versions of these tools which are taught in the public courses along with relevant case studies. If you are attending the ASQ world conference, there is a good chance that this training course will be held there, too. Please check the ASQ Calendar as well as the QFDI Calendar.
If you prefer in-company training, the Modern QFD workshop can be also scheduled at your business location with the focus on your business project. Please contact us to inquire.
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