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ISO 16355 and QFD Black Belt® Training

These are important questions, especially for anyone who currently holds a leadership position or is aspired to become one in the future, whether it involves new product development, business transformation, project management, innovation, process reengineering, etc.

In September 2019, we have inaugurated the first advanced modern QFD training program since the completion of the ISO 16355 standard for QFD. The QFD Institute's QFD Black Belt® Certificate Course offers the full depth and breadth of modern Comprehensive QFD and the QFD processes that are essential for advanced practitioners, QFD team facilitators, and QFD trainers—beyond what is covered in the ISO 16355.

First, some basics.

The ISO 16355 standard is comprised as follows. Several of these parts have been introduced in previous newsletters as well as several papers presented at the ISQFD over the past five years. Note that Part 7 has been integrated as an Annex to Part 6 rather than being published as a separate document.

The ISO standard covers a limited portion of the QFD Black Belt® training, which was first offered in 2001 based on advanced QFD Master Classes taught by Dr. Yoji Akao (founder of QFD) and others from 1994 to 2000. The Master Classes addressed specific topics such as historical foundations of QFD, emerging tools and techniques, and implementation guidelines which were then aggregated into an end-to-end process in the QFD Black Belt® program.

This end-to-end process begins upstream even before a project is chartered and, to assure quality, must flow downstream to acquiring prioritized customer needs, designing innovative solutions, building the product, commercializing the product to get it to market, and supporting after-sales service and disposal after use.

The QFD Black Belt® training further addresses how these development phases change when applying to manufactured products, processed products, service products, software and information products, and internal business processes. Finally, the QFD Black Belt® training addresses how to facilitate cross-functional QFD teams, and in a follow-up program how to train and certify QFD Green Belts®.

The 43 chapters of the QFD Black Belt® training book are over 1,000 pages and is accompanied by numerous case studies, the 100+ ISO 16355 Bibliography reference papers, and Excel templates to support these basic and advanced methods and tools.

Let us share more details:

As shown, the ISO 16355 standard offers limited details and examples of the basic and advanced QFD methods and tools. It does not, however, cover the depth and breadth of the QFD process necessary for advanced practitioners, QFD team facilitators, and QFD trainers.

The QFD Black Belt® training is designed for practitioners, facilitators, and trainers to give the skills necessary to lead teams through product, service, software design, as well as business transformation of the internal organization. The public course is offered once each year in the U.S. In-company training option is available and highly recommended. For details, please contact us.

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