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ISO 16355-Infused QFD Training

There has been a growing demand for training in the new ISO 16355 standards, since the recent publication of detailed guidance and examples in ISO 16355-2:2017, ISO 1635-4:2017, ISO 16355-5:2017, and ISO/TR 16355-8:2017.

If you'd like to order them, the standards are available at:

The good news is that our QFD Green Belt® and QFD Black Belt® courses have already been updated to reflect the latest standards. (In fact, our QFD Black Belt® training covers the entire ISO 16355 standard and much more, thus surpassing the new ISO standard — this will be another topic in a future newsletter.)

Both QFD Green Belt® and QFD Black Belt® courses are offered in public and custom-tailored formats. The benefits are our attendees can bring their own projects to the class (instead of relying on fictitious examples unrelated to your industry) and they receive step-by-step guidance for each tool, detailed hands-on exercises and Excel templates, as well as ongoing review of their progress after the course.

Since more people are asking us about the advantages of today's Modern QFD over the classical 1990s model, the different QFD models and which one to learn, and most of all, what level of compliance international companies have achieved with regards to the new ISO 16355 standard and new product development, we would like to highlight, in this issue, the ISO 16355-infused QFD Green Belt® training; what it covers and the relevant ISO parts and clauses that are increasingly gaining support among international companies.

ISO 16355-1:2015  General Principle and Perspective of QFD Method

ISO 16355-1:2015 explains the framework of the full ISO 16355 standard. It introduces the methods and tools, including a tool look-up chart with 124 tools and references to 131 papers that give implementation details. The reference papers are now available as an e-book from the QFD Institute.

These tools are critical to understanding customers and their true needs. Knowing when and how to use these tools can have a hugely positive impact on your project outcome. Today's new product and business developers should acquire basic application skills of the core tools, and can do so through the training courses.

For example, the ISO 16355 standard explains the Comprehensive QFD approach developed in Japan by Akao, Mizuno, and others as well as its derivative Blitz QFD®, German QFD Process, Japanese JIS Q 9025:2003, automotive supplier 4-Phase QFD, and Bob King's Matrix of Matrices.

In the latest QFD Green Belt® training, the ISO clauses listed below are taught as overview or as hands-on detailed workshops. ISO 16355-1:2015 lays out the structure of the remaining parts.

Acquisition of Non-quantitative VOC or VOS

Analysis of Non-Quantitative and Quantitative VOC/VOS

ISO 16355-5: 2017  Solution Strategy

ISO/TR 16355-8:2017  Guidelines for Commercialization and Life Cycle

Our next public QFD Green Belt® and QFD Black Belt® classes are listed on the Calendar page. If these dates do not work for you, or if you have more than five (5) attendees from your organization, please contact us.

These courses are excellent for those who are currently working on a project, those who plan to apply ISO 16355 on a future project, as well as trainers and corporate HR seeking training for their company.

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