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QFD
Quality Function Deployment
is a comprehensive quality design method
that:
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Seeks out spoken and unspoken customer
needs from fuzzy Voice of the Customer verbatim;
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Uncovers "positive" quality that
wows the customer;
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Translates these into designs
characteristics and deliverable actions; and
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Builds and delivers a quality
product or service by focusing the various business functions toward achieving
a common goal—customer
satisfaction.
More on What Is
QFD...
The QFD Institute
is a non-profit organization dedicated to dissemination and advancement of QFD
through on-going R&D, current best practices and tools, and state-of-the-art
QFD education programs and training methods.
Here you
will find a comprehensive
list of resources and opportunities to:
Learn:
Participate:
Advance:
Contact Us:
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Upcoming |
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Sep 22–23
QFD GREEN BELT®
Certificate Course
Sep 24–25
International SYMPOSIUM on QFD
Sep 26
QFD Green Belt®
UPDATE
QFD Black Belt®
UPDATE
Sep 27–Oct 1
QFD BLACK BELT®
Certificate Course
How To Attend
Send Inquiry
Tel 734-995-0847
(US Eastern Time)
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Caution about
Spoofed Email:
We
do not
send email unless you contacted us.
Email from the QFD Institute shows a
specific QFD topic
in the Subject filed using appropriate caps. No email is sent using a department name, such as registration, support, customer
service, administrator, etc. We never send email asking you to verify your information,
subscription, membership, and other status. When in question, do not open but delete a
suspicious email.
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