Healthcare QFD case study: QFD trains healthcare providers and administrators to walk in their patients shoes, enabling them to anticipate clinical gemba issues associated with the facility design, service delivery, and patients care, before the problem materializes.
QFD for Digitalized Products and Services
As software / information system dramatically change the way traditional products/services are designed, produced, and operated, there's a great urgency to understand potential ramifications including data security, stakeholder’s right to information access, non-traditional supply/value chains, etc. Modern QFD offers tools to improve issues and explore new opportunities.