healthcare service

Walking a Mile In Your Patient’s Shoes: Healthcare QFD

Healthcare QFD case study: QFD trains healthcare providers and administrators to walk in their patients shoes, enabling them to anticipate clinical gemba issues associated with the facility design, service delivery, and patients care, before the problem materializes.

Can ISO 16355 improve healthcare? — Decision making in a complicated system

There are many ways that QFD, the core of the new ISO 16355 standard, can help healthcare and insurance providers. This newsletter focuses on how CUSTOMERS can apply QFD to select the best product for them — from the point of view of the healthcare recipient. Medicare, a uniquely American health insurance for people who are 65 years and older, is used as an example.