iso 16355

QFD by the book? What should you do when your boss demands a House of Quality?

What should you do when your boss demands a House of Quality matrix? — when all you know about QFD is from stories and diagrams that you and your boss had seen in some books. This is how to respond, before risking your valuable project in an mature House of Quality quandary.

Can ISO 16355 improve healthcare? — Decision making in a complicated system

There are many ways that QFD, the core of the new ISO 16355 standard, can help healthcare and insurance providers. This newsletter focuses on how CUSTOMERS can apply QFD to select the best product for them — from the point of view of the healthcare recipient. Medicare, a uniquely American health insurance for people who are 65 years and older, is used as an example.

Comprehensive QFD Deployments—Are they necessary?

"Little did we appreciate at the start that Comprehensive QFD would allow us to evaluate the functional, performance, reliability, and cost parameters of our products," one tech firm marveled after attending the QFD Black Belt® training. In Comprehensive QFD, each type of “quality” (such as security, safety, reliability, etc.) is analyzed as a distinct “deployment”. Knowing proper organization of QFD information sets is essential to deliver meaningful results in your product/service development.