Following the catastrophic aftermath of the 2011 Japan earthquake that led to the nuclear power explosions, we discuss what lessons we the QFD and Quality community could learn. Notably, how to handle the voice of customer of all stakeholders in preparation for high impact projects.
Comprehensive QFD Deployments—Are they necessary?
"Little did we appreciate at the start that Comprehensive QFD would allow us to evaluate the functional, performance, reliability, and cost parameters of our products," one tech firm marveled after attending the QFD Black Belt® training. In Comprehensive QFD, each type of “quality” (such as security, safety, reliability, etc.) is analyzed as a distinct “deployment”. Knowing proper organization of QFD information sets is essential to deliver meaningful results in your product/service development.